Customer Success

Expert Support for Smarter Spend Management

Tropic's Customer Success teams are your partners in spend management, providing you with guidance and expertise that saves you time and money.

Consulting support sets you up for success on day one

Our comprehensive onboarding process delivers on our promise of quick time-to-value while making sure you're set up for success long-term.

Your journey to efficient spend management starts with a committed Implementation Consultant to guide you through every step, consulting on the spend management and procurement best practices that are aligned to your needs.

Setup toggle list of Tropic onboarding steps

Ongoing support elevates your spend management

Your dedicated Customer Success Manager provides expertise and consultation so you can save the most with Tropic.

We'll partner with you to evolve and mature your spend management & procurement processes, making sure your organization achieves its desired outcomes!

In-App Product Updates & Knowledge Center

Stay up-to-date on product releases, brush up on feature-specific tips and tricks, and review how-to articles with in-app notifications and a comprehensive Help Center.

Whether you're logging into Tropic for the first time or you're a seasoned pro, our Help Center, accessible within the product, is your one-stop shop for Tropic knowledge.

Subject matter expertise and knowledge when you need it

Effortless assistance is at the core of your Tropic journey. Get fast and friendly technical support when you need it.

Our team of experts is here to answer product questions as well as troubleshoot, investigate, and resolve any issues that may arise.

Your success is our success

Leveraging best practices learned from helping hundreds of customers, Tropic experts can design a spend management program that makes finance, procurement, and IT leaders the efficiency superheroes of their organization.

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Position, Company name

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Tropic’s Code of Ethics makes Tropic feel like a true extension of our finance and procurement team. We’re able to delegate to Tropic as if they’re an internal subject matter expert, ultimately leading to a more effective and efficient procurement process.

Jeremy Klein

Senior Director of Finance Operations

Jeremy Klein

Senior Director of Finance Operations

Since introducing Tropic to our business, we have been able to work with their team to create a source of truth for all elements of our tool stack including spend, renewals, and overlap. This has saved us an exceptional amount of time and money.

Heather Scheel

Senior Systems Program Manager

Heather Scheel

Senior Systems Program Manager

We've saved 20% on our software spend and countless hours of time. We don't have to worry about procurement at all anymore now that we use Tropic.

Matt Weiler

CFO

Matt Weiler

CFO

Great UX; knowledgeable team members; great response time and partnership, really feels like an extension of the team. [Tropic is] saving tons of time as well as physical dollars on contracts.

Jeremy Klein

Senior Director, Finance Operations & Transformation

Jeremy Klein

Senior Director, Finance Operations & Transformation

Tropic has enabled our company to get our current software spend under complete visibility and control and craft an invaluable workflow for acquiring new vendors and services. Super happy with the platform and team thus far.

Sam Good

I love hopping into the dashboard and seeing the dollar value of savings that we’ve achieved with Tropic. Tropic really is a no-brainer, it pays for itself multiple times over.

Steve McMullen

General Manager

Steve McMullen

General Manager

I really liked that once I submitted my Tropic ticket, I was able to get back to doing my job and didn't spend hours with legal and sales folks and bringing in additional managers... Tropic just handled everything for me while ensuring we got competitive and fair pricing.

User in Computer & Network Security

Tropic is helping us negotiate new contracts and understand if we are getting a good deal or not. This helps us save time and money.

User in Hospital & Health Care

SaaS procurement and renewals can take up a ton of time for "owner" of each software tool. Tropic frees up time to work on more pressing needs. And they help reduce overall spend.

User in Computer Software

It's allowing us to see all of our SaaS spend management in one place for easier management. We can see the renewal dates and opt-out dates that allow us to keep better track of what needs to be done and when. Tropic is great for keeping everything streamlined and getting us deals.

User in Information Technology and Services

They can provide proactive insight into a market most internal employees don't have the time to understand. They act as partners, not as vendors.

User in Think Tanks

We were unable to get a good summary of all our contracts, their renewal dates, costs, and comparisons to market rates. It's been a life saver as a growing company that is trying to accommodate expanded software tool usage, but don't have the resources to coordinate and control them all.

User in Computer Software

As an IT Manager, I have a small team and do not have the resources to dedicate time to negotiations for SaaS spend for each vendor. Tropic helps take that off my plate and prevents the need to onboard a procurment role specifically to reduce our annual spend.

Chris Mullins

Without Tropic, procurement would’ve come to a screeching halt at RainFocus because of limited internal personnel. The platform is good, but the people are great. Tropic offers well-managed service, and I get responses in a timely manner.

Brandon Bailey

VP Strategic Financial and People Operations

Brandon Bailey

VP Strategic Financial and People Operations

We manage 100% of our spend with Tropic and consistently been impressed by their ability to step in and be an extension of the Rightway team.

Xavier Del Rosario

VP of Finance & BizOps

Xavier Del Rosario

VP of Finance & BizOps

I like that Tropic easily offers insights from their unbiased marketplace along with discounts I couldn't get anywhere else. Because they don't take any kickbacks or incentives, I'm confident that Tropic is working in our best interest to get us the best deal.

Coulter King

Chief Operating Officer

Coulter King

Chief Operating Officer

Tropic helps keep track of all of our SaaS services. It visually keeps your team accountable to be on top of their contracts so that things don't just automatically renew.

Ariel Nahmias

VP of Finance

Ariel Nahmias

VP of Finance

Supplier Intelligence has been invaluable in helping us make informed and timely decisions on our software purchases. I regularly reference Tropic’s price benchmarks and negotiation playbooks to get an understanding of the competitive landscape and where our terms stack up.

Cameron Davis

Director of Procurement

Cameron Davis

Director of Procurement

As a Tropic user, and buyer of a lot of SaaS tools, no company come anywhere as close to Tropic on listening to the customer, really caring and following through with meaningful feedback and customer driven platform development.

J.B. Snodgrass, CPA

VP, Financial and Sales Operations, Procurement

J.B. Snodgrass, CPA

VP, Financial and Sales Operations, Procurement

To have one URL that we can publish internally and that takes care of any purchase requests saves us a tremendous amount of time.

Nick Zaharchuk

AVP of Finance

Nick Zaharchuk

AVP of Finance

Tropic has been one of the highest ROI initiatives we’ve ever deployed on the finance team at Zapier, they are true partners to us, and it’s been amazing watching them release better and better technology to help Zapier save money.

Ryan Roccon

VP of Finance

Ryan Roccon

VP of Finance

Tropic clearly shows where a deal is in the workflow and is the source of truth our vendor contracts. Easy to use and implement.

Dillion Jacobson

Tropic is a great tool to organize, manage and (most importantly) get the best rates on your tech spend. I have used it for over a year and it was able to take us from little management of spend to complete organization.

Brian McGartoll

I like that it easily helped us consolidate and manage our tech stack and spending. Previously the ownership and renewal management of our tech stack was complicated, and there were certain products we weren't even sure we were using. Tropic has helped us gain control of that process.

User in Computer Software